Privacy Policy

Last updated: March 9, 2026

This Privacy Policy outlines how Bio-Crafts (referred to as "the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, utilize our services, or make a purchase from bio-crafts.com (the "Site") or engage with us regarding the Site (collectively referred to as "Services"). "You" and "your" refer to the user of our Services, whether you're a customer, website visitor, or an individual whose information we have collected in accordance with this Privacy Policy.

We strongly recommend reading this Privacy Policy in full.

Changes to the Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make updates, we will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from a variety of sources, as detailed below. The information we collect depends on your interaction with the Site and the Services. In addition to the uses outlined here, we may use your information to communicate with you, improve or provide the Services, meet legal obligations, enforce our terms of service, and protect or defend the Site, our rights, and those of our users.

What Personal Information We Collect

The types of personal information we collect about you depend on how you use the Site and the Services. "Personal information" refers to data that identifies, relates to, describes, or is associated with you. Below, we list the types of personal information we collect.

Information We Collect Directly from You

The information you provide directly through our Services may include:

a)     Contact details like your name, address, phone number, and email.

b)     Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

c)     Account details including your username, password, security questions, and other security-related information.

d)     Shopping information such as the items you view, add to your cart, save in your account, and purchases you make.

e)     Customer support details, including any information you provide when contacting us for support.

Some features may require you to provide specific personal information, and while you can opt not to provide it, doing so may limit your ability to access certain features.

Information We Collect About Your Usage

We may automatically collect data about your interactions with the Site ("Usage Data"), including through the use of cookies, pixels, and similar technologies. This data can include device information, browser details, network connection data, your IP address, and other interaction data.

Information from Third Parties

We may also receive information from third parties, including vendors and service providers who collect information on our behalf, such as:

a)     Hosting provider like godaddy

b)     Payment processors who handle your payment details, such as credit card, billing address, and bank account information to fulfill your orders.

c)     Third-party services we work with may automatically collect data when you visit the Site or engage with our services.

Any third-party data is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

      I.         Providing Products and Services: We use your personal information to provide and improve the Services, including processing payments, fulfilling orders, managing your account, arranging shipping, and handling returns or exchanges.

     II.         Marketing and Advertising: We may use your information for marketing purposes, including sending promotional emails, text messages, and advertising, including targeting ads based on your preferences. For residents of the EEA, the legal basis for this is our legitimate interest in promoting products.

   III.         Security and Fraud Prevention: We use your data to protect against fraudulent activities, improve security, and ensure your account remains secure. For EEA residents, this processing is based on our legitimate interest in maintaining the security of our services.

   IV.         Communication and Service Improvement: Your data is also used to communicate with you regarding customer support and service improvements.

Cookies

We use cookies to enhance your user experience, improve the Site, run analytics, and optimize the Services. You can control cookie settings through your browser, but blocking cookies may negatively affect your experience and functionality on the Site.

We also honor the Global Privacy Control (GPC) signal, which allows you to opt-out of targeted advertising.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, including for:

a)     Contract fulfillment, such as payment processing, IT management, and customer support.

b)     Marketing and business partnerships, where third parties use your information in accordance with their privacy policies.

c)     Business transactions like mergers or acquisitions, compliance with legal obligations, or protecting the rights of the Site and our users.

User-Generated Content

If you post product reviews or any content publicly through our Services, it will be accessible to others. We cannot control who views this information or how it's used by third parties.

Third-Party Websites and Links

Our Site may contain links to third-party websites. These sites have their own privacy practices, and we encourage you to review their policies.

Children's Data

The Site is not intended for children, and we do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it.

Security and Retention

We take reasonable steps to secure your information but cannot guarantee perfect security. The length of time we retain your personal information depends on the need to fulfill the Services, legal obligations, and contractual requirements.

Your Rights

Depending on your location, you may have the right to access, delete, correct, or transfer your personal information. You can also opt-out of targeted advertising and request a restriction on processing or withdraw consent.

Complaints

If you have any concerns about how we handle your personal data, please contact us. If unresolved, you may appeal or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your home country, including within the EU or the UK, using appropriate safeguards for cross-border transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at biocrafts.ca@gmail.com or visit our physical address at 8054 Buckeye Crescent, Niagara Falls, ON, L2H0N9, CA.

We are the data controller of your personal information, unless otherwise specified.